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Privacy Policy

Jar Candle Co. is committed to respecting and protecting your privacy. We collect personal information for a variety of reasons to provide the best service we can. This policy explains how we do this.

 

Please check this page regularly for changes to this policy. This policy was last updated on April 19, 2024.

 

Collecting and using your personal information:

The main reason we collect personal information is to fulfil your order with us and facilitate any returns.

We also capture information when you visit our stores or social media pages, through our emails and website (which may use cookies and similar technologies to learn how we can offer better services for you and other customers)

We aim to offer transparency around the use of your data and will only process personal data in accordance with applicable privacy laws including the UK General Data Protection Regulation 2018 and the Data Protection Act 2018.

 

There are some circumstances where we need the information, for example, where you have placed an order with us, we need to know where to deliver your order and to be able to take payment from you. The information you provide to us is voluntary, however if you don’t provide us with this information, we may be unable to provide our services to you or be unable to interact with you in the way you would expect. 

 

We collect:

Personal Information:

  • Your name, title and contact details (email address, telephone (including mobile) number, postal address, social media handle);

  • Any information you include in correspondence you send to us or in forms you submit to us when using our site or social media pages;

  • Details of your orders and purchases;

  • Your marketing preferences;

  • The opinions and other information you provide when responding to customer surveys product and customer reviews;

  • Any personal information included in your entries to competitions that we run;

  • Your identification information when exercising the rights that you have in relation to our processing of your personal information (see further ‘Your rights in relation to your personal information’ below) 

  • Details of any transactions between you and us;

  • Your payment card details and, in relation to certain refunds, your bank account details; and 

  • Information you give to us when you contact us with a query or issue.

Automatically Collected Information (the site and from other sources such as payment providers and social media):

  • The internet protocol (IP) address of your device and details regarding the type of device and browser software you use to access the site;

  • Details of your use of our site, namely, traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our site and details of the webpage from which you visited it; 

  • The date and time you used our site;

  • The pages you visited on our site and how long you visited us for;

  • The website address from which you accessed our website;

  • Details regarding when and how you consented or otherwise agreed to receive marketing communications from us (including the date you did so); and

  • Cookie, pixels and beacon identification information 

 

How we use your Personal Information:

Where you have given permission to use your data:

  • To contact you via email or SMS with marketing information about news and exciting offers relating to our products. For example, we rely on consent where you sign up to receive email newsletters by entering and submitting your email address. Where we send marketing information to you after presenting an opt-out option to you, we do so based on our legitimate interests, and not on the basis that we have obtained your consent;

  • To contact you to reconfirm your marketing preferences from time to time;

  • To contact you via SMS to confirm your delivery if required

 

We will use your personal information to comply with our legal obligations such as health and safety:

  • To keep a record relating the exercise of any of your rights relating to our processing of your personal information;

  • To take any actions in relation to health and safety incidents required by law; and

  • To handle and resolve any complaints we receive relating to the services and products we provide.

 

We may use and process your personal information where this is necessary to perform a contract with you, including:

  • To fulfil your orders, purchases and other transactions

  • To run competitions from time to time and distribute prizes

 

We may use and process your personal information using techniques such as analysis, evaluation, insight, customer surveys and others where it is necessary for us to pursue our legitimate interests as a business for the following purposes:

  • To promote our brand

  • To send marketing information to you after presenting an opt-out option to you

  • Measure the reach of our marketing

  • Judge the effectiveness of our campaigns

  • Enhance your customer experience

  • To operate the administrative and technical aspects of our business efficiently and effectively 

  • For the prevention of fraud and other criminal activities

 

 

Marketing:

We rely on different legal reasons to send marketing to you depending on the circumstances. The marketing we will send to you will contain information about our products, events, product launches, exciting offers (including discounts, competitions and other promotions) and services. When you have not engaged with our marketing material for a while, we will contact you to reconfirm your marketing preferences.

Where the law permits, we send postal and email/SMS correspondence that we consider to be a service related communication, that will not unduly impact on your rights and that you can opt-out from by unsubscribing from email communications, by changing your profile settings within your account or by contacting sending us an email at: Jarcandleco@yahoo.com

We take our data protection obligations seriously and where the law requires us to ask for your consent to send marketing by email/SMS, we will always do so.

 

Security:

We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our site and our social media pages may not be completely secure, so please exercise caution. 

  • If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. 

  • We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from Jar Candle Co. asking you to do so, please ignore it and do not respond. 

  • Our site, emails and social media pages may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites, so we encourage you to read their privacy policies. We specifically disclaim responsibility (even if you access them using a link that we provide) for their content, privacy policies and privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

  • If you linked to our site from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the privacy policy of that third party website.

 

Your rights with regards to your Personal Information:

You have the right/ rights to:

  • To have your information corrected if it is inaccurate and to have incomplete personal information completed. If you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us at: jarcandleco@yahoo.com

  • To object to processing of your personal information. Where we rely on our legitimate interests as the lawful basis for processing your personal information for particular reasons. You may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information; we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data. You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. If you would like to do so, please use our unsubscribe tool.

  • To withdraw your consent to processing your personal information.

  • To restrict processing of your personal information. 

  • To have your personal information erased.

  • To request access to your personal information and how we process it.

  • To electronically move, copy or destroy your personal information in a standard, machine-readable form.

  • To opt-out of the your personal information being shared with third party marketing partners.

 

 

You can contact us with your queries in relation to this policy or for any other reason by email.

Please email us at: jarcandleco@yahoo.com

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